New to I-Tel Supplies?
If you're new to I-Tel Supplies then this page should answer the majority of questions that you may have. Our website is fully E-commerce but you cannot start ordering cartridges until we have set you up an account and arranged your prices.
Q: Who are you?
We're I-Tel Supplies; a company that supply printer consumables and printers themselves. Anything that comes anywhere near a printer in your office is something that we're likely to be able to source.
Q: What makes you different?
Unlike the majority of office supplies companies in the UK, we remanufacture our own range of toners in house. It gives us a real competitive edge both in terms of the prices we offer and the quality of each product. Our warehouse contains all of the test printers for each range that we manufacture; without the test printers we can't test the cartridges. If we can't test the cartridges then we can't guarantee the quality and... we just won't do that.
> Alternatively click here to read about our remanufacturing process.
Q: How do I order products via your website?
If you haven't already had an account set up then you will need to get in touch. One of the sales team will be happy to quote your products and set you up an account. You will receive an email with a username and temporary password which you will be asked to change when you log in for the first time.
Once you've done that, you can click on the "Place an Order" button to start the order process. Only your products will be displayed (formatted by brand, code and colour) to save confusion. You will get the chance to add a purchase order number, add/amend delivery addresses or change who the products are going for the attenion of before proceeding to the Proforma Invoice page. You'll be asked to confirm your (new) password and, once entered correctly, your order will have been successfully placed.
Q: Why can't I find/order the products that I want?
The product list that is displayed on our site is linked directly to what we have sold to our customers. If you are struggling to find a brand or product then we may not have sold it before. However, that doesn't mean that we can't. Just ask.
You won't be able to order from the site on your first visit. Each new customer is required to get in touch to set up an account with us. This is important as it allows us to arrange bespoke prices with you depending on your products and annual spend. Once this has been done you will have full access to the site to order products at your leisure.
Q: Do I have to use the website to order?
Most definitely not. We appreciate that each business will have it's own preferred method of placing orders and we're happy to accommodate your needs. You can place orders by post, email, fax, email or via our website.